Call recording specialist ASC has announced the certification of its communications recording solution, Marathon Evolution, and its VoIP recording solution, EVOip, for use with the Alcatel-Lucent OmniPCX Enterprise.
Marathon Evolution and EVOip were certified by the Alcatel-Lucent Applications Partner Program after rigorous testing. The OmniPCX Enterprise combines VoIP and traditional telephony for medium and large-sized organizations.
Harald Zapp, Chief Operating Officer of ASC, said, “Alcatel-Lucent plays a key role in the call center market, and our communications recording solutions are now specially designed and tested to fit their proprietary interface for voice recording. Our sophisticated system now offers powerful features for high-end recording solutions in Alcatel-Lucent environments.”
One of these key features includes network-wide recording, enabled by the Alcatel-Lucent DR-link (direct recording). The DR-link lets the user connect only one main recording unit at a central site for the recording of several Alcatel-Lucent OmniPCXs anywhere in a homogeneous network, regardless of the physical location.