The deal sees Aurix bring its expertise and knowledge of speech search and analytics technology to CTI, which will be used to create a step change in functionality for its recording solution, SmartRecord.
The partnership strengthens Aurix’s commitment to delivering innovative solutions to the contact centre and enterprise markets that help organisations improve efficiency and gain business intelligence otherwise unobtainable.
John Birbeck, President and CEO of CTI Group, says, “All businesses face increasing requirements for call recording to meet regulatory, quality management, and legal demands. By fully integrating Aurix’s speech search and analytics technology into SmartRecord, we can give our customers a fully developed solution that meets their needs, as well as industry standards.
“Aurix’s unique approach to speech search and analysis makes the ideal partner for our call recording solutions. Aurix’s approach has seen it take the lead in developing speech search technologies which have increased the speed and accuracy of speech analytics solutions. With the introduction of SmartRecord, recorded call analytics becomes easily accessible by all our users.”
Peter Rogers, CEO of Aurix, adds, “CTI Group’s SmartRecord software is a well respected call recording solution within the financial services industry, public safety organisations and the public sector. We are delighted that Aurix has been chosen to help enhance SmartRecord with quick and accurate speech search and analytics, which will provide customers with real and compelling business benefits, meeting their needs and industry standards.”
Speech analytics turns passive call recordings into a source of extremely valuable business intelligence. The added functionality from Aurix provides advanced customer interaction intelligence and enables SmartRecord users to monitor customer calls for compliance and adherence to corporate guidelines, search recorded call data and quickly produce analysis reports, and identify vital trends.