Avaya Provides UC Architecture to Leading Financial Institution

Avaya is to provide its Avaya Aura unified communications architecture for Deutsche Bank. This includes IP telephony (IPT) and associated applications that provide such capabilities as click-to-dial from computer screens, extend office calls, and directory access to cellular or smart phones. Furthermore, employees working from remote offices are enabled to have easy, consistent access to all their communications tools.

Avaya will facilitate a consolidation of Deutsche Bank’s telecommunications operations. The project, which is expected to be completed over the next three to five years, will enable the bank to provide telecommunications for 3,100 buildings in 72 countries. The core Avaya IPT infrastructure will be located in the company’s data centres, thus minimising the amount of equipment required in the branch sites. This will afford cost-effective voice installations and increased service levels, including reduced time to market to deploy new voice features and applications.

The project will also allow a technology migration to a company-wide, Session Initiation Protocol (SIP)-based communications architecture which is expected to foster greater operational simplicity in the bank’s telecommunications infrastructure. The SIP-based architecture will also provide flexibility for employees by supporting a wide variety of telecommunications modes and devices.

The Avaya solution provides employees with the telecommunications applications and devices that best support their individual work requirements. These include click-to-dial from inside other business applications or mobility applications that can enable single number access for multiple devices including desktop phones, IP Softphones, IP VPN phones and smart phones, for example. Using the Avaya one-X® Communicator client on a PC or laptop and an IP-deskphone will allow employees to have their individual phone number, call settings and address book entries follow them to any desk, anywhere in the company; while the Avaya one-X Mobile application allows smart phones to become another extension to support more mobile workers.

The Avaya Aura solution provided to clients includes: Communication Manager, Session Manager, Application Enablement Services, Presence Services, System Manager and Integrated Management; Avaya Unified Communications All-Inclusive, Avaya Modular Messaging, Avaya Interaction Center, Voice Portal and Avaya Proactive Contact.

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