BHC has modernised how its entire workforce talks to each other on a daily basis. The South Lanarkshire-based company substituted its existing Mitel telephone platform with an internet-based solution from VIA.
VIA Voice is a unified communications platform that completely replaces the need to operate a traditional phone network. It allows employees to talk, instant message, email, video chat and take part in interactive conferences across a variety of devices, such as landlines, smartphones, PCs, and tablets.
Incorporating Microsoft’s Skype for Business communication tool, VIA Voice also provides BHC with access to a host of unique and bespoke features to improve internal and external communications, including an advanced call routing system.
Graham Campbell, IT Manager, BHC, said: “VIA Voice has helped BHC to completely modernise the way employees communicate with each on a daily basis. As well as speaking on the telephone or liaising via instant messaging, our team can enter group conferences at the touch of a button, sharing documents and drawings relating to key projects. This has enabled our employees to work more closely together whilst also saving the business time and money.”
Alex Tebbs, Director, VIA, said: “Our dedicated support team seamlessly implemented the innovative VIA Voice platform remotely with zero downtime, whilst also providing BHC with a number of Polycom VVX handsets. Our VIA Voice solution is hosted simultaneously by two separate data centres to ensure that BHC’s communication system remains resilient and secure at all times.”
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