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BT Wholesale and Tollring give resellers control to combat fraud

BT Wholesale is equipping its resellers with new comprehensive tools to detect and protect against fraud and manage customer credit limits, by providing access to Tollring’s real-time Credit and Fraud Management System (CFMS).

Resellers using the BT Wholesale Hosted Centrex (WHC) platform and SIP Trucking Products now have access to Tollring’s cloud-based CFMS. This is delivered in BT Wholesale’s data centre to provide comprehensive real-time fraud detection and protection of the hosted platform. The CFMS monitors call trends, implements rules and triggers alerts to protect resellers and their customers from illegal usage and ‘bill shock’, while the credit management element of the solution constrains legitimate spend in order to manage ‘risky’ customers.

The launch of the latest version provides BT Wholesale resellers with the control to manage and configure their customers, enabling them to collaborate and combat fraud.

Simon Orme, Director Hosted Communications at BT Wholesale says, “By widening access to Tollring’s intelligence and analytics tools across our whole portfolio, our resellers now have the opportunity to take control and differentiate their offering. Resellers can work with their customers to set spend limits at site level, ‘white list’ customers to avoid auto-barring and change thresholds on fraud rules. Monitoring alerts and notifications directly will enable resellers to react faster in the event of fraud and be proactive in communicating with customers. The ability to collaborate with customers on fraud and credit management is a big differentiator and a great confidence boost for the end customer.”

Tony Martino, CEO of Tollring (Pictured) adds, “Telecoms fraud can put considerable strain on relationships throughout the channel. The recent launch of this latest version of CFMS promotes collaboration across the industry in the fight against fraud. From the channel’s perspective, they have more control over the tools that are helping to protect their customers, which not only promotes competitive differentiation, but also helps to strengthen relationships and encourage customer confidence and loyalty. Involving end customers in their individual fraud thresholds and limits will result in a culture of shared responsibility. This collaboration is not only good for the supply-chain, but is also a positive step forward for the industry as a whole. We will continue to evolve our fraud and credit management tools in our ongoing efforts to protect the channel from fraud.”

The BT Wholesale Hosted Centrex (WHC) offering is a complete unified communications service, based on the market leading BroadSoft BroadWorks Hosted UC platform, situated inside BT. Tollring is an approved BroadSoft Interop Partner and with a product roadmap aligned to BroadSoft’s own development strategy, its products and services are continuously tested and proven on the BroadWorks platform.

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David Dungay

Editor - Comms Business Magazine