The audit commended the TeleWare platform on its adherence to open standards, enabling interoperability between traditional and IP infrastructures, its innovative Software Development Kit and its ability to deploy VoIP as a Hosted service as well as an on-premises solution.
“Independent validation of our products, technology and strategy is essential for us and the audit is a fair representation of our strengths and weaknesses,” comments Lesley Hansen, Group Marketing Director for TeleWare plc. “Butler Group is highly respected for its independence and the Technology Audit is not paid for in any shape of form by vendors which increases its value for potential end customers who are deluged with different claims from rival vendors.” added Hansen.
In his abstract, audit author Mark Blowers comments, “All in all, TeleWare is a worthy player in the increasingly competitive communications solutions market, with a different approach to many of the better-known names. By continuing to highlight real life examples of the benefits that its solutions bring to its customers, it should be able to gain more recognition in the marketplace,” notes Blowers.
TeleWare’s customer base covers a number of blue chip national and multinational organisations in a variety of sectors, including over 23% of the FTSE 100 and approaching 21% of the top 1000 blue chip national and multinational companies. The company has over 250 customers, which include Advantica, British Airways, BT, Computacenter, East Sussex County Council, Nationwide, PricewaterhouseCoopers and United Utilities.
“Although our brand is not as well known as certain players in the market, the strength of our customer portfolio and growing endorsement from independent experts and analysts within the industry is helping us to gain significant market share and we actively encourage any unbiased analyses of our technologies and products,” Hansen adds.