The carrier will take full responsibility for delivering communications solutions to all R&SA UK sites. Specific services that it will deliver as part of the outsource contract include voice, wide and local area IP networking, mobility, conferencing, contact centre services and managed security.
Cable & Wireless has been a provider of core communications services for R&SA since 2002. R&SA chose to build on the existing relationship because of the service track record that has been delivered to date. Cable & Wireless combined this delivery record with commercial flexibility and an understanding of the insurer’s business to provide a compelling proposition to R&SA.
Jim Williams, IS Director, Royal & SunAlliance, said: “The deal represents a major investment by R&SA and we have spent the last few months working with Cable & Wireless to determine how we can provide great service with improved telephony and web capability for our customers. The focus on customer service was the primary reason for selecting Cable & Wireless, which when combined with its market leading services will transform how we do business.”
Jim Marsh, CEO, Cable & Wireless UK, said: “This is a fantastic win for us and we’re delighted to have been selected by R&SA. Our ability to offer a complete hosted network outsource means our customers can focus on driving their core businesses while we concentrate on delivering their communications requirements and providing an excellent customer experience.”