Calyx, the ICT Managed Services provider, has invested in its expanding Managed Service division as more businesses in the UK and Ireland are keen to control and reduce costs.
Due to the difficult economic environment, many companies and organisations are looking at immediate cost reductions and this can be achieved by working with a trusted Managed Service partner.
In response, Calyx has appointed Gaurav Bhasker, formerly of Getronics and Logica, as group service director to continue driving the success of the Managed Services division and has significantly invested in a state-of-the-art ‘Service Centre’ in Manchester, which will be fully operational this month to service its expanding client base.
Gaurav said: “As a well established Managed Service provider, Calyx has made a number of key changes in recent months to be able to respond positively to the market shift in cost control. In our experience, customers are looking for three things, immediate cost reduction with predictable costs moving forward, reliable and consistent service, and commitment to continuous improved service allowing them to focus on their core business.”
In addition, many customers find the guaranteed service levels and access to ICT skills a major advantage and something that may have been too expensive for them to benefit from when not part of a service package.
Gaurav continued: “We are in a very strong position. Calyx is a tier one partner for all of the major manufacturers in IT hardware, software, security products, training solutions and voice services and products and we have the highest level accreditations in both the UK and Ireland. We have the right skills within our business, and our new state-of-the-art facility and strengthened delivery model provides us with the platform to bring these skills to market in a cohesive, compelling manner.”
Calyx’s customers include many key commercial and government departments, NHS Trusts, Local Authorities and commercial enterprises.