The way IT functions is crucial to Citygate’s operation - maximising employee productivity, ensuring smooth interactions with customers and also enabling the business to expand to new sites quickly and efficiently. However, Citygate's legacy system, with dedicated onsite infrastructure and phone systems for each of its nine sites, was difficult and costly to manage and network connections between the various sites were also very limited and unreliable.
The success of the upgrade and the ‘plug and play’ architecture established by Node4 has enabled Citygate to seamlessly roll out two new sites. Once the new network circuit was live, the hardware install and set up was completed within 24 hours at both locations.
Citygate is now looking at rolling out a fully cloud-based solution for its email and business applications to further enhance its IT service delivery and flexibility.
Peter Dickey, Commercial Director at Citygate commented: “Node4 has delivered enormous value to our business since we started working with them. We now have complete confidence that our IT infrastructure is built to best practice standards, and having the system centrally managed by Node4 frees us up to focus on what we do best. Not only that but we have a fantastic foundation to explore other technologies that could improve our operation, and we know the infrastructure is capable of scaling up further down the line to accommodate future growth. Node4 has quickly become one of our key business partners and the team is fully integrated with Citygate. The service levels are exceptional and I can’t see us ever not working with them.”
Paul Bryce, Business Development Director at Node4 said: "We always want to help our customers solve their business challenges - it’s not just about selling a solution. We could see that Citygate’s legacy infrastructure was not joined up and piecemeal and they didn’t even really know how vulnerable the system might be. We know the automotive trade well so we were well aware that centralising the infrastructure and fully managing the system with full support was going to give Citygate the peace of mind they needed to focus on their core business. It is a source of great pride to see Citygate achieve such immediate benefits from the infrastructure we have rolled out and we continue to work closely with them to ensure that they can continue to get the maximum benefits from their IT service."