A growing trend for businesses to move to cloud communications is driving growth at Leeds-based Diva Telecom.
Diva, which handles more than 12 million calls monthly for clients including Virgin Trains East Coast, Nuffield Health and Pure Collection, has boosted its sales and marketing team with a number of key appointments to enhance its support for existing and new customers.
Now Jackie Killiard, Ross McKane and Stuart Ward have joined as Account Managers providing advice and information about Diva Telecom’s growing portfolio of telephony products and solutions. In addition, Ross McKane joins on a Graduate Training Scheme and Daniel Dudley takes on the role of Digital Marketing apprentice.
Commenting on the appointments, Diva Managing Director Erica Lewis said: “We have boosted our team to cope with a surge in demand for our bespoke services, including our recently launched cloud telephony solution. This significant investment in entry level positions will bring new workers into the industry in our region, and shows how we are embracing opportunities facilitated by Leeds’ strong digital technology sector.
“We have a fantastic team at Diva and with our new account managers, we’re confident we can offer an unrivalled level of service and support to our growing customer base.”
Interest in bespoke communications services is currently at an all-time high. Around 60 per cent of UK businesses saying they have suffered from communications downtime, with 34 per cent reporting loss of revenue and 29 per cent seeing a loss of customer confidence. Diva Telecom’s technology experts work with clients to deliver tailored solutions designed to reduce costs, increase efficiency and improve communications using a growing portfolio of services ranging from smart telephony packages to conference calling and the new cloud-based system.
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