CT Connect 7 provides enhanced computer telephony interoperability with IP communication networks and integration with platforms based on Web Services or service oriented architectures. The company says CT Connect 7, which makes it faster and easier to build solutions to improve customer service and contact centre operations, is helping to drive the transition from proprietary systems to communications solutions based on open standards, such as SIP and Web Services.
“Envox CT Connect is already delivering cutting-edge CTI capabilities to more than a million contact centre agents around the world,” said Mark D. Flanagan, president and CEO of Envox Worldwide. “With this latest release, we expect to extend market leadership by enabling even more organisations to add CTI capabilities to their contact centres as they transition to IP networks.”
“CTI capabilities play a critical role in improving the overall caller experience by routing calls to the most suitable contact centre agents and delivering key customer information to those agents in a timely way,” said Dan Miller, Senior Analyst at Opus Research. “Envox CT Connect is a market-leading CTI product that delivers these capabilities to organisations of all sizes while integrating well with all major PBXs.”
Existing customers are well aware of the unique benefits provided by Envox CT Connect, which includes out-of-the-box compatibility with more than 30 PBXs. They count on the product’s broad PBX support to easily extend their contact centre applications to virtually any communications environment without any additional development effort. Now, with SIP support included, Envox CT Connect 7 will enable them to provide the next-generation contact centre solutions that their clients demand.
“Envox CT Connect enables us to meet the requirements of our clients in a way that no other CTI product can,” said Suresh Gursahaney, CEO of MicroAutomation. “By working with all of the major switches on the market, Envox CT Connect enables us to quickly and easily integrate new applications into our client’s existing infrastructures regardless of whether they are TDM, IP or mixed environments. The result is less development time and cost, and faster time-to market.”