Unified communications specialist Executel is celebrating after securing a global service provider contract with leading software integration firm PrismTech.
PrismTech has awarded Gateshead-based Executel the significant contract which covers the provision of sophisticated unified communications technology, audio/web conferencing facilities and secure, business-class internet access.
Executel’s solution includes the Mitel Unified Communicator Advanced product which integrates with existing telephony services to provide PrismTech users in the UK, USA, France and The Netherlands with presence and availability information, secure instant messaging, audio conferencing and web and video collaboration.
The net result being that users can meet face-to-face while at their desks using multi-party video conferencing and share/edit documents online thereby avoiding unnecessary travel and expense. Meanwhile, at-a-glance presence and availability technology determines where contacts are at any given time (i.e. on the phone, in a meeting, on holiday) and what the best way is to contact them.
Furthermore, Executel has deployed Mitel’s Applications Suite (MAS) software, providing PrismTech with cost-effective audio and web conferencing facilities via both soft-phones and desktop handsets and an international Teleworker solution which enables worldwide users to access the corporate voice and data network whilst on the move.
Founded in 1992, PrismTech is an acknowledged leader in advanced software integration and infrastructure solutions. With its European headquarters located in the UK, PrismTech also has US operations based in Boston and sites in France and The Netherlands.
Of the investment in new technology, John Russell, IT Systems Manager at PrismTech said: “The company is committed to using world-class information and communications technologies to allow our employees to meet all our customers’ needs. The leading-edge unified communications technologies delivered by Executel will be instrumental in helping us to achieve this goal.”
Executel Account Manager, Stephen McNickle, added: “PrismTech is a global company that needed its geographically dispersed operations to communicate seamlessly with one another in a more cost-effective manner. We have therefore provided the company with an integrated unified communications solution which enables end users to communicate effectively using whichever medium best suits regardless of their location.
“As a result, PrismTech’s business critical applications are now unified in a single, easy-to-use and cost-effective solution thereby simplifying communications whilst increasing productivity, enhancing customer service and reducing total cost of ownership.”