Exponential-e gets customer ‘thumbs up’

Business technology enabler and Ethernet specialist, Exponential-e, has revealed that its latest survey showed 95 percent of its customers were “very satisfied” or “satisfied” with the quality of service they received.

The figures are contained in a customer satisfaction survey carried out in August, and are an improvement on last year’s survey, when the equivalent figure was 89 percent.

Furthermore, 95 percent of customers stated that they were either “very likely” or “likely” to recommend Exponential-e products and services.

After analysing the findings, senior management at Exponential-e have now drawn up an action plan to ensure continued improvement of service to customers.

Simon Acott, Exponential-e’s Business and Partner Development Director, said: “Exponential-e already has an excellent pedigree in serving its customers but, determined that complacency should not act as a barrier to further improvements, we conducted a full customer survey by way of a useful benchmark against which the company could judge itself in the coming months.

“Whilst the results are pleasing we have no desire to rest on our laurels and we are now looking at how we can continue to improve on the overall customer experience for all our clients.”

Repeated positive feedback from customers included such comments as “reliability of service”, “fast and reliable internet”, “very first rate and professional service” and “very proactive helpdesk staff”.

The following two tabs change content below.

admin

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam dignissim magna vitae dui posuere eu feugiat augue eleifend. Fusce sed tincidunt quam. Donec varius aliquam metus ut semper. Donec augue purus, feugiat interdum malesuada vel, aliquet quis massa. Nulla facilisi. Nam vel ante quam, et tincidunt dui. Maecenas venenatis libero eu nulla tincidunt et accumsan velit sodales. Nam congue mauris et felis porttitor blandit. Nam eget tempor massa. Nullam suscipit gravida eros, ac suscipit magna feugiat sit amet.

Latest posts by admin (see all)