Storacall has just published a new twenty-page booklet entitled 'Reseller Guide to Call Recording'. It provides resellers with information needed to specify and qualify call recording opportunities accurately. The guide covers an overview of recording technology, connection methods, recording applications and requirements, techniques of call recording together with pros and cons of extension versus trunk side recording.
In addition there is an explanation of features such as search criteria like CLI, extension, called line, time & date, call duration as well as customer specific information such as account, case or ticket number tagging. It also covers recording calls from an IP-PBX, CTI and SMDR support, storage and archiving, handset compatibility, call monitoring and remote access via the Internet.
For a copy of the free Storacall ‘Reseller Guide to Call Recording’ contact Ian Parbery on 01932 710710 or email: publications@storacall.biz