MeetingZone has been awarded the 2006 Frost & Sullivan Award for Customer Service Innovation in the audio conferencing service provider market, in recognition of its application of information systems technology to support innovative customer services.
MeetingZone is the largest independent, UK-owned conferencing service provider and focuses on the delivery of high-quality conferencing solutions, tailored specifically to meet customers’ needs. The company aims to use the principles of mass customisation, combined with the application of new technologies to deliver flexible solutions as well as consistent high levels of service at very competitive prices.
MeetingZone’s clients are able to gain instant access to their accounts via their own personal web portal, which allows them to see real time billing data and usage reports. Additionally from here they can add users, change conference preferences, manage their conference recordings, schedule one-off conferences and manage multiple accounts and account hierarchies.
This secure web portal can also be customised for large clients and white label channels allowing MeetingZone to provide services into a range of non traditional channels.
Supported by its highly focussed customer service strategy and innovative business approach, MeetingZone has a rapidly expanding list of blue chip clients around the world and has enjoyed 100% growth year on year since it’s formation in 2002.