Walker’s quantitative research asked G3’s clients to rate different elements of the service and support they received from remote and on-site engineers, client service technical representatives and via the website.
Customers were invited to respond to the survey immediately after they had experienced a maintenance-related client support event and responses were graded from 1 (Poor) to 5 (Excellent). G3 achieved an exceptionally high averaged score of above 4.4 in every category.
Commenting on the quality G3’s services over recent years, James Rushton, IT Director for G3 customer Penningtons LLP, underlines the importance of personal service: “G3's network management and support systems are complemented by a unique level of personal interaction that makes the difference between good service and great service.”
G3 Sales Director, Niall Anderson, says the award affirms the company’s strategic focus and commitment to developing customer service and support.
He commented: “We are obviously delighted with the results of the survey and the ‘Partner in Customer Excellence’ recognition awarded by Avaya.
As a business, we continue to invest in building an industry-leading reputation for delivering the very highest standards of customer service and for pioneering new and innovative ways to constantly improve the support we’re able to offer our clients. Initiatives like our groundbreaking network management service, G3://4D, for example, is having a huge impact on reducing business risk and operating costs.”
Lee Shorten, service delivery champion and strategic advisor to the G3 Board concurred with Anderson, adding: “In this very competitive market, today’s standout businesses must add real value for customers, at every opportunity and at every level. For G3, that means much more than selling superior product and technical know-how. We won the award for ‘Service Excellence’ at Avaya’s UK Partner Connect Event last year and these positive results of Walker’s customer service research now highlight a compelling business differentiator for G3 – and one that we believe will become increasingly important over time.”