This offers Channel Partners three key benefits; a more defined service with Service Level Agreements (SLA’s) which is easier to sell, less complexity and cost in supporting IP services, and improved troubleshooting with guaranteed times to fix.
Richard Bligh, Marketing Director, Gamma Telecom comments “the Assured IP Services option truly allows our Channel Partners to sell our SIP trunks and hosted solutions with complete confidence, and to offer small businesses the sort of SLA’s normally associated with service in the enterprise space. A number of our channel partners have been waiting for more certainty and guarantees around the performance of IP services in the market – now Gamma has delivered. We are the only player in the market that takes complete ownership of the services from end to end, just like you get from traditional telephony services. We won’t be turning around to our Channel Partners and saying “you’ve got a problem with your access provider”; we’ll step up to manage the whole service.
Paul Darnell, Director of Business Development at Global Telecoms & Technology says “This is exactly what Global T&T have been waiting for. We want to offer IP services with a level of accountability and specified performance, and most of all, we want to work with a supplier who takes accountability for the entire service from start to finish. With detailed SLA’s and new diagnostic tools, we feel really confident we’ve got a robust solution to take to our customers.”