The Unified Communications solution will deliver enterprise voice, video and Instant Messaging (IM) alongside special virtual contact centre applications that streamline the clients business communications, improve customer experience and greatly increase efficiency.
The five year 1,200 seat deal highlights GCI Channel Solutions ability to create proven solutions that allow SMEs to take advantage of emerging technologies.
Mark Whitehead, Director of Sales at GCI Channel Solutions comments, "During our Channel build we discovered that one of the biggest challenges for Resellers was finding a company to collaborate with on products like Skype for Business and Hosted Desktop."
"Now, two years on and with the infrastructure, expertise and tools necessary to support Resellers wanting to adopt enterprise solutions, we have realised these ambitions and helped our Resellers to enter these lucrative markets."
Mark Holmes, Sales Director at Netcall adds, "Netcall is happy to be working with GCI to help deliver a five-year SaaS contract to a leading client. As experts in contact centre solutions, we will be providing our Liberty multi-channel contact centre, delivering a range of inbound and outbound voice, email and chat applications that utilise Liberty’s business process management capabilities for workflow automation and data integration with legacy systems."