Headset vendor GN has announced the creation of a new business unit dedicated entirely to the contact centre market. At the same time GN is increasing R&D ten-fold compared to last year. This allows the new GN Contact Centre unit l to develop products and solutions to help customers meet the current and future needs of their contact centres.
The move forms part of the company’s recent restructuring exercise which saw the name GN Netcom change to GN and all GN Netcom products being re-branded as Jabra. The business structure has also changed and is now more closely aligned with GN’s key market sector, with three new business areas; contact centres; mobile and office.
“The contact centre market has always been an important element of our business. The development of the GN Contact Centre Unit underlines our determination to develop state-of-the-art services and products for our customers,” commented Managing Director, Jan McNair GN, UK.
“It’s an exciting time for contact centres with VOIP set to take the industry by storm. Indeed Butler Group predict that 2007 will be the year that IP telephony will replace PBXs. This combined with The Noise At Work Regulations, makes it a time of change for those involved in this industry,” added McNair. “Our new business unit will help our customers to address these issues and implement headset solutions that match the needs of the user.”