GN Netcom develops a wide range of wireless and corded audio end point solutions that are compatible with Avaya Unified Communications deskphones and software. As a result, companies can experience the full benefits of Unified Communication anytime, anywhere through easy to install, simple to use headsets and handsets that improve worker productivity and provide enhanced ergonomic comfort.
The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organisations have expertise in a broad range of technologies – including IP telephony, contact centers and mobility applications – helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.
“Membership in Avaya’s developer community will allow GN Netcom to develop deeper integration with Avaya platforms which will lead to an enhanced user experience,” said Chris Briglin, vice president of Strategic Alliances at GN Netcom. “Building on Avaya resources and GN Netcom’s innovative product development, customers in offices, contact centers and on the road will have a broader portfolio of compliance-tested solutions designed to meet their individual needs and budget requirements. GN Netcom is dedicated to enhancing the user experience by developing unique audio end points that allow customers to appreciate the full collaborative value of Unified Communication; regardless of where they work or how they connect to the network.”
The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialised computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.
Through the DevConnect program, Avaya provides a number of tools and capabilities to member companies. One example is Avaya Aura Application Enablement Services (AES)—a set of application programming interfaces, protocols and Web services that makes it easier for developers to create Avaya-compatible networks, devices and applications.
“Development partners like GN Netcom are helping Avaya dramatically expand the options available to its customers,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “We’re able to provide the tools businesses need to change the way they work and to establish a true competitive advantage in the marketplace. They are able to use unified communications applications to make critical information readily available to both employees and customers, regardless of where they are or how they choose to communicate.”
As a member of the DevConnect program, companies have access to a wide range of support from Avaya, including technical resources and training. There are three levels of membership – Registered, Gold and Platinum – each entailing progressive levels of marketing and sales involvement. Free Registered membership is available to anyone interested in designing Avaya-compatible solutions. Gold-level members and Platinum members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. GN Netcom is a Gold member of the Avaya DevConnect program.