The integration enables Intrabench users to take advantage of CloudCall’s advanced click-to-call capabilities and reporting functions to streamline outbound calling, improve customer interactions and enrich their customer records. Users also benefit from CloudCall’s ultra-low outbound costs of just 0.75 pence (UK) per minute for landline numbers and 2 pence per minute for mobiles, delivering significant savings on communications costs.
CloudCall’s functions can be delivered as an adjunct to Intrabench users’ existing telephony on a per-user, per-month basis, with no upfront costs. An additional feature is the ability to record all calls made using CloudCall, and instantly access and replay recordings to give a comprehensive overview of current and historic client interactions.
Tushar Joshi of Intrabench said: “Integrating click-to-dial telephony directly into the Intrabench user interface helps to boost staff efficiency, and CloudCall’s reporting functions give a comprehensive log of client transactions while delivering significant cost savings. Together with its call recording capabilities, integrating CloudCall with Intrabench CRM gives users a more complete picture of their interactions with customers. The integration was made easy with SYNETY’s API, taking just a couple of hours.”
CloudCall Click enables software integration which works with customers’ existing phone systems or can be used as a standalone system using the included CloudCall Communicator softphone. It delivers click-to-call and call recording functions integrated into a customer’s CRM, sales automation or business software.
SYNETY also offers a fully featured, hosted business communications solution that delivers real cost savings and productivity benefits. CloudCall Enterprise operates as a stand-alone hosted PABX service over a broadband connection, using either SYNETY VoIP handsets or the SYNETY softphone. It can be provisioned within a few minutes and installed, configured and running within two working days, offering a hassle-free alternative to line rentals with a competitive per-user, per-month service charge.
Additional built-in functions include advanced reporting and analysis on usage and activity by user so that entire workforces can be monitored easily, integrated IVR / Auto-Receptionist to greet and help route incoming calls efficiently and call queuing which allows calls during busy periods to be handled more efficiently.