Kcom will provide Daisy with inbound call handling and routing services via Myriad, Kcom’s call routing and voice response platform. The contract will enhance Daisy’s operational efficiencies, providing an enhanced level of automation for the number translation services (NTS) it provides to its customers.
Daisy Group’s Chief Operating Officer, Gareth Kirkwood, said, “We will use the flexibility of Kcom’s Myriad platform to develop our own range of inbound call solutions and meet the ever evolving requirements of our customers. For the first time our customers will have access to their own portal that will allow them to make move, adds and changes to their NTS services, making the process more simple.”
Commenting on today’s announcement, Bill Halbert, Executive Chairman of KCOM Group said, “We are delighted to be announcing this important contract with Daisy. It is a further demonstration of our strategy of focusing our managed communications services business on higher value added services. The contract with Daisy Group gives us a substantial and potentially growing relationship with one of the fastest growing voice and data services providers in the UK.”