Kcom, part of the KCOM Group, has launched its new Myriad 2 Application Programming Interface (API) platform, with Windsor Telecom being the first customer to sign up.
Building on the existing Myriad platform, which offers API access to Kcom’s inbound capability, it now features an enhanced ability to allow Partners to respond to their customer’s requests, at a faster pace than before.
Iain Shearman, Sales Director, Partner Services at Kcom says: “Myriad 2 takes all the features of Myriad 1 however the key attribute with the upgraded version is that Partners are given greater flexibility, being able to fully control the development and testing phases of new services – a crucial stage when our Partners are responding to the needs and demands of their customers. The new interface platform is completely partner driven and increases Partner independence.”
Neil Sherring, CEO & Marketing Director at Windsor Telecom, says: “With Myriad 2 Kcom has continued to stay ahead of the curve by providing even greater flexibility and new features to ensure we can continue to provide our customers with the exact service that they want. The platform will not only enable us to respond to specific requests from customers as they arise but also allow us to develop unique, bespoke packages that help us to increase our competitive advantage. And because the API is so intuitive it allows us to respond more quickly, freeing up time to focus on other areas of the business.”
The new API features a modular ‘node’ design allowing Windsor Telecom to create limitless call flow configurations. Users can do everything from setting up multi-tiered IVR systems to creating queues and helplines, all in a matter of minutes. By cutting the time taken to create bespoke services Windsor Telecom will be able to focus on other initiatives designed to help grow its business.
“We’ve already started using Myriad 2 with an existing customer and the new platform has enabled us to provide a significantly larger database lookup than what we could previously offer with Myriad 1,” continues Sherring. “We’re delighted with the customer feedback and look forward to offering the additional services Myriad 2 offers to other customers.”
“We’re committed to helping our partners grow their business and make it as easy as possible for them to be agile with their own business models.” continues Shearman. “Myriad 2 is a platform that will enable us and them to do so.”