Kingston Communications has again topped quality of service polls backed by industry regulator Ofcom with both business and residential telecoms offerings. For the second time in a row the company has surpassed competitors including: BT, NTL Telewest and Cable & Wireless, confirming Kingston's commitment to customer service.
Published by TopComm, the telecommunications industry forum for quality of service, Kingston was the only provider to come top more than one category. The company was rated highest performer in the categories of billing accuracy and complaints handling for residential and business services. KC also topped the category for service restoration on residential services.
Kingston headed up the billing accuracy category, with no upheld complaints regarding bills. KC hit a 100per cent success rate, 6 per cent higher than the industry average as all complaints received were dealt with within 28 days. The company also received the highest score for restoration of residential services, resolving 98 per cent of reported faults by the date promised compared to the national average of 84 per cent.
Anita Pace, group director of marketing at KC, said: "We are delighted to have performed so well in the second industry report produced by TopComm. We strive to provide great service to our customers and it's rewarding to see this reflected in our results."
The survey was conducted over the period from 1 July to 30 September 2006.