This support management tool, with its easy-to-use interface, goes further than simple and transparent management of contract data and service level agreements. Also, the portal will document online the history of all support cases with the flexibility for both the reseller, end-customer and the Magirus Support Team to check the current status of the relevant cases at any time.
“The good thing about our Portal is that we have a robust and secure infrastructure with an easy-to-use interface for fast, secure transfer of information to meet the high standards of support that our customers expect,” explained Stefan Baumeister, Operations director at Magirus’s Security division. “The new WebSupport portal serves as the communication interface between the customer and the specialists in our Support Team so that enquiries can be escalated and followed up quickly and effectively.”