With a global investment of over $2 million and expansion of its Singapore Network Operations Center, mBlox will be able to further monitor detailed network activity and react to any issues before resulting problems occur. The NMC will also be able to monitor and react to activity around the clock at the other mBlox network operation centres located in the US and the UK.
Justin Leese, senior vice president of technology and operations at mBlox, commented: “This level of investment in our network is a testament to our ongoing commitment of providing the best levels of service and the best levels of support in the industry. Our ongoing investment in the latest technology and equipment not only reduces our operational costs but most importantly strengthens our capabilities and 24/7 service support levels to all of our customers in North America, Europe and the Asia Pacific regions.”
Customer data will now be more readily accessible by mBlox customer support from a single location and the company can trace individual transactions from the many terabytes of data in a near real time basis. This will allow mBlox customer support easier access of data and better customer service across the network. The implementation of a technical knowledgebase will also improve the diagnostics of the overall network, simplifying maintenance and reducing or eliminating downtime due to technical anomalies.