SACO has recently taken on a new development of serviced apartments offering a hotel alternative for business and leisure travellers in the heart of Manchester. The project demanded an intelligent communications system that connected all the separate property units, and made effective use of SACO’s customer service staff throughout the UK.
Dominique Glandfield, SACO’s Central Operations Manager explains: ‘We chose Micron because we needed a communications provider that understood how best to utilise our existing infrastructure both locally on site, and nationally to connect with our regional offices. Although the apartments were equipped for modern telephony and internet use they were created as entirely separate units. Micron adapted the existing building infrastructure allowing us to operate all of the communications to the apartments within a centralised network, meaning our guests enjoy a simple, streamlined and instantaneous service.’
Mark Parsons from Micron Communications expands: ‘From a customer service perspective, ensuring that guests could speak to a real person 24 hours a day posed an exciting challenge. The time dependent call diversion system Micron installed guarantees that guests can pick up the phone and be immediately connected to a SACO member of staff in the UK. The call is automatically transferred to wherever SACO staff are working, meaning that guests have 24 hour assistance. This provides a fantastic level of service for all guests, and also makes very efficient use of SACO’s staff throughout the UK.’