MIND CTI, the call management solutions, today announced that its PhonEX ONE call management system is compliant with the Communication Manager IP telephony solution from Avaya.
The PhonEX ONE system helps businesses manage and control the telecommunication expenses, resources and productivity. Based on MS SQL database that interacts with enterprises’ active directory, PhonEX ONE is scalable and flexible to grow to any size and data network infrastructure.
The company says that with easy to use drill down reporting, PhonEX ONE is user centric and reports on all activity associated with an individual’s varied devices such as telephone, cellular phone, telephone calling card, conferencing and more. PhonEX ONE supports multi sites, multiple languages and currencies and multiple CDR sources. Cost cutting tools include Traffic Reports to manage resources, PSTN vs. VOIP, bandwidth and ‘What If’ reports to compare costs of alternate carriers. The application now is compliance-tested by Avaya for compatibility with Communication Manager Release 5.
“PhonEX ONE enables enterprises to operate their business more efficiently, productively and profitably through better oversight, analysis and management. It is an intelligent “Dashboard” used to quickly and easily view, measure and control the communication system. As MIND provides solutions to the global marketplace, Avaya compliance and certification is essential to our customers as it helps them incorporate new technology easily and cost-effectively and uncover new possibilities for getting more out of their communications infrastructure,” said Mark Armstrong, Managing Director of MIND’s UK office.
“Companies like MIND CTI are expanding the choices available to Avaya customers,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “With a broad selection of standards-based solutions that are compliance-tested for interoperability, businesses can communications-enable their operations and make critical information readily available to both clients and employees.”