“It has been reported that up to two thirds of ‘abandoned shoppers’ go directly to a competitor, so attracting and retaining customers is critical for retailers. Businesses need to recognise that sales will be lost if, once in-store a customer request or query is not dealt with quickly and effectively,” states Mitel’s Retail Specialist, Lisa Dolphin.
The Mitel solution is especially effective when a request for assistance from a customer is routed directly to a trained sales associate via the Mitel Communications Director, call control software. The request can then be dealt with immediately either via a speaker that is built into the kiosk or in person.
Customers can also check on stock availability and if products are not available then alternative ones can be suggested to them via the friendly graphical user interface.
Mitel works with Mitel affiliate partner, Isca Networks, to deliver the retail kiosk that eliminates the risk of losing customers by presenting them with a choice to request assistance from any part of the store.