The Word is the only Mitel Partner with a head office in Wales and the relationship will build on the company’s newly launched converged telecoms offering, which focuses on combining businesses mobile, landline, data and other solutions.
As part of its move into the converged systems market, the Word will combine its long-established knowledge of the south Wales business communications market with Mitel’s extensive product range.
Huw Stiley, managing director at the Word, said: “We’re delighted that Mitel has chosen us as their partner and it’s testament to our expertise in the converged telecoms market and long-standing reputation of providing excellent service to our customers.
“The partnership means we can offer our customers the best telecoms systems on the market with the added benefit of our strong account management services.”
The partnership with Mitel follows the recent appointment of Nick Williams who was recruited from BT Global Services to head-up the fixed line division and drive the converged solutions offering at the Word.
Huw continues: “Convergence in the telecoms market is really about making our customer’s businesses more efficient. We cherry pick the solutions best suited to them and manage the whole process on their behalf. Centralising communications systems can result in increased productivity, a reduction in cost and the ability for businesses to provide an improved service to their own customers.”
The converged telecoms market has grown rapidly over the last year with the emergence of new technologies and customer demands for a unified service, including unified numbers and single devices. The benefits of convergence not only include cost savings but also increased productivity and improved customer service.
The convergence portfolio complements the Word’s existing offering of innovative mobile services such as employee tracking for safety and security and home worker solutions.
The Word is Wales’ only Vodafone Premier Partner, it offers bespoke telecoms solutions for businesses where every client has a dedicated account manager to look after their communications needs.