Embracing the entire communication stack, from servers through desktop productivity applications to roles¬ based business integration, the new solutions build on NEC’s Univerge 360 approach, which puts people, rather than technology, at the centre of business communications. They include UnivergeSV8100 and 8300 communications servers and a family of IP and digital terminals, in combination with innovative UC applications such as Business ConneCT.
By tailoring communications to employees’ roles, rather than having technology dictate how users communicate, Univerge 360 enables companies to improve work efficiency and information availability. The new NEC systems start with a unified infrastructure, then adds in specific elements of unified communications, and integrates these with a company’s existing business processes.
“True Unified Communications is much more than converging the phone, email and instant messaging; it’s about bringing people, processes and communications together”, says Benne van der Lugt, Director Portfolio Management at NEC Philips Unified Solutions. “With UNIVERGE 360, we provide our customers with a solid infrastructure and advanced applications to unify their business communications based on the role that each employee plays.”
NEC says their new Univerge SV8000 Series communications servers are set to shake up markets.
The Univerge SV8000 Series comprise the robust, feature ¬rich SV8100 and SV8300 communications servers that are completely scalable to meet a growing business’s needs, whilst remaining simple and cost effective to set¬up and manage. Supported features and applications include calling number and name display, conferencing, soft keys, voicemail, unified messaging, speed dialling and automatic call distribution (ACD), as well as support for hospitality management features, wireless handsets and softphones.
The next¬ generation servers offer unique networking features, enabling them to function alone or in a network and extending an organisation’s reach to its remote offices whilst providing increased efficiency, enhanced security and feature transparency – regardless of the primary unit’s physical location.
NEC’s new line of customisable IP and digital terminals, Univerge DT700/DT300, supports both the enterprise and small ¬to medium ¬sized communication systems. Unique in their modular design and configuration options, the terminals’ extensive feature sets move the standard desktop phone to the next level.
The company says their new revolutionary line allows for up to 8,000 combinations to fit almost any business’s needs or personalization requirements.
Supported on both the SV8100 and SV8300, as well as on existing platforms, Business ConneCT is an all ¬in ¬one application suite designed to address more complex organizational needs with rich presence, mobility, unified messaging and desktop telephony applications as well as operator and contact centre functionality. It offers scalability and sophisticated communication functions, and helps to increase productivity, enhance collaboration and improve management of communications.
“Its intuitive design and user friendly interface make Business ConneCT easy to use, with minimal training”, says Benne van der Lugt. “With our new infrastructure and applications, we provide a clear choice for customers looking to move to IP, while giving current customers a smooth migration path. Our roadmap and approach gives unrivalled breadth and scope to any business looking at UC”, he concludes.
The new Univerge communications servers and terminals are generally available today, through the sales organisations and channel partners of NEC Philips Unified Solutions and NEC Infrontia across EMEA.