“Many customers request training for their teams and system administrators. However, it can be a strain for resellers to meet the demand and often it isn’t the best use of their time” explained NEC Technical Services Manager Ian Shanahan.
“At NEC, we can help to remove this pain point, with fully qualified professionals to help end users get to grips with their new system.”
For users who want hands-on support as opposed to a formal session, the ‘go-live’ option offers a trained expert on-site for the first day of using the new solution. “We can offer guidance on basic telephone system features and voicemail through to MyCalls and the advanced UCB Contact Centre application. It’s all part of helping customers to get the most out of their NEC solution” says NEC Sales Director Andrew Cooper. “For our resellers this is great news; they can clinch deals with customers who want extra support without losing precious time that could be spent on the road.”