New Contact Centre Manager joins Fusion Peterborough

Management team strengthened to cope with brand and customer growth

Fusion Contact Centre Services, part of major city employer the BGL Group, has expanded its management team with the appointment of a new Contact Centre Manager. Jane Alexander has over 16 years of experience in contact centre management, gained at locally-based travel company, Thomas Cook.

As part of her new role, Jane will work with Fusion’s customer service advisors, to help enhance customer communication. In addition, the contact centre is set to roll-out a new Five Star Advisor Development Programme this summer, which will help employees to become brand specialists. Jane will be instrumental in ensuring this programme is implemented successfully across all of the Fusion brands, including: Budget Insurance, Dial Direct and Bradford & Bingley Insurance.

Daren Homewood, Head of Site at Fusion Peterborough, commented: “Jane has fantastic contact centre and people management experience. With her expertise she will be a key member of the leadership team as Fusion continues to strive for customer service excellence. “

Jane Alexander, Contact Centre Manager for Fusion Operations, added: “Advisors are the human face of the brand and with Fusion looking after some very well-known names in financial services, its approach to delivering customer service needs to be second to none. I very much enjoy working in a fast paced environment, so I am looking forward to helping drive the success of the new Five Star Advisor Development Programme to help deliver even better customer service levels.”

The following two tabs change content below.


Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam dignissim magna vitae dui posuere eu feugiat augue eleifend. Fusce sed tincidunt quam. Donec varius aliquam metus ut semper. Donec augue purus, feugiat interdum malesuada vel, aliquet quis massa. Nulla facilisi. Nam vel ante quam, et tincidunt dui. Maecenas venenatis libero eu nulla tincidunt et accumsan velit sodales. Nam congue mauris et felis porttitor blandit. Nam eget tempor massa. Nullam suscipit gravida eros, ac suscipit magna feugiat sit amet.

Latest posts by admin (see all)

If you have any comments please click the link
Comments 0

Leave a Comment