“Once again, our team has been recognised for providing high levels of customer satisfaction when delivering Cisco consultancy and solutions,” commented Steven Skakel, Managing Director UK & Ireland at NextiraOne. “Our aim is always to be best-in-class. This accolade is testament to our hard work, expertise, and commitment to long-standing and new customers who are looking to implement Cisco’s market-leading solutions. I am delighted that both our customers and Cisco acknowledge the exceptional customer experience delivered by our UK team.”
“Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognise and congratulate NextiraOne for achieving outstanding customer satisfaction,” said Edison Peres, Senior Vice President of the worldwide channels go-to-market group at Cisco.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specialisations and certifications, Cisco recognises a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and postsales support capabilities - critical factors in choosing a trusted partner.