Rolls-Royce, a world-leading provider of power systems and services, will transform its entire telephone network into a single, advanced network providing VoIP services based on Nortel technology under a seven-year managed services agreement.
The agreement will make Nortel the preferred provider of enterprise telephony solutions for the new Rolls-Royce global voice network, which will initially serve 26,500 users in the United Kingdom, the United States, Canada, Norway, Germany and France.
“We selected Nortel for this important network and telephony infrastructure transformation because they truly understand our communication needs and how to simplify our network infrastructure,” said Jim Reed, IT purchasing director, Rolls-Royce “Nortel’s expertise and experience in delivering a highly comprehensive and competitive managed service as well as its ability to build large, reliable networks designed for delivery of new services convinced us to select it as our preferred communications provider.”
“This is a real milestone for Nortel,” said Peter Kelly, president, enterprise solutions for Nortel in Europe and the Middle East. “Our proven global expertise in management and integration of voice and data networks enables us to deliver an approach that will help simplify Rolls-Royce’s telephony and provide a platform to address its future communications requirements as well.”
The new Rolls-Royce global voice network will provide comprehensive voice calling services, unified voice, fax and e-mail messaging, and a platform for introduction of advanced mobility services for communications and collaboration virtually anytime, anywhere.
Nortel will provide full lifecycle services for the Rolls-Royce network from the Nortel Global Services portfolio. This will include design, integration and deployment of IP telephony equipment and software, along with management and maintenance of both the existing TDM-based network and the new VoIP network. Network management and maintenance will consist of remote fault monitoring with proactive network surveillance, customer-defined service level agreements for response and resolution, moves and changes, comprehensive customer reporting, and dedicated service management.
Nortel’s enterprise VoIP solution for Rolls-Royce will include Nortel Communication Server 1000, Nortel CallPilot(x) for unified voice, fax and e-mail accessible from any location, and Nortel mobility services. Nortel’s Global Services include a full range of integrated services for design, deployment, management and maintenance of end-to-end multi-vendor network solutions, including seamless migration to next generation technologies.