In response to emerging demand from its existing customer base, ntl:Telewest Business with its global network partner, BT Wholesale, is offering companies more choice regarding the procurement of international communication services.
By using network to network interfaces (NNI), the signalling and management functions between two networks, ntl:Telewest Business has effectively extended the capability of its IP VPN service in a way that will deliver the same performance assurances to international sites as to those within the UK.
The new international IP VPN service will allow customers to continue to leverage the strengths of ntl:Telewest Business’ own next generation network for their requirements within the UK. The link between UK and international services will be seamless with ntl:Telewest Business now able to offer class of service for its international offering. This will be achieved by leveraging service level agreements with network and router support partners in order to provide customers with optimal network availability, end to end traffic performance and fault restoration.
“More and more UK centric companies are operating with a global footprint, whether they are expanding through offshore manufacturing sites, research facilities, call centres or sales offices. Companies need to be able to connect staff in these locations over a robust network, and ensure that they have seamless access to business data, to ensure they remain competitive,” said Paul Harding, product manager, ntl:Telewest Business.
“We are still a UK company focused on the needs of UK-only businesses, but we also have to support the ambitions of companies that operate internationally, whether that is multiple locations abroad or perhaps just one office. The new service offers businesses the best of both worlds – integration to international network services, with the peace of mind that they will continue to have access to a high level of customer service,” added Harding.
Customers can monitor their IP VPN services via an online portal. UK customers can already do this and if they extend the service internationally, the relevant control capabilities will be added to their portal automatically for voice, video and data services. This puts customers in the driving seat of the telecommunications infrastructure, ensuring that it is performing in a manner that supports their operational requirements.