Phillip Reynolds, Joint CEO at Oak Telecom commented,
“The onward progress of voice and data integration has caused many PBX platform resellers to open up their products to third party applications. As a result, Avaya announced at the end of 2005 the opening of compatibility testing labs in Germany and Singapore to support the continued global growth of its highly successful DeveloperConnection Programme.
Clearly we are pleased to have successfully passed all the interoperability testing required by Avaya whose DeveloperConnection Programme promotes the development, testing and co-marketing of third-party products that are compatible with Avaya solutions. Member organisations such as Oak Telecom have expertise in a broad range of technologies helping companies extend the value of multi-vendor networks and transform voice into a business application that delivers value to the bottom line.”
Dan Fusco, DeveloperConnection Program Manager at Avaya Inc. commented, “Avaya is committed to providing its customers with solutions that are fully compatible with the IP Office. With this successful Compliance testing, Avaya provides customers the assurance of successful product interoperability. By continuing to pursue improvements in product integration, we offer a more cost effective, integrated solution to our customers.”
The success of Oak Telecom’s aiOffice has been attributable to many factors including a consistent channel strategy stretching back more than twenty years and an ongoing product development process. New features introduced in the latest release of aiOffice issued this month include; agent reporting which means that Oak Telecom can report agent activity in call centres such as Agent Status, Agent Performance and Group Performance Statistics. This is a differentiator from standard call logging where you just get a list of calls against an extension.
Reynolds concludes, “We have also introduced real time statistics using the PBX CTI interface. Again, with standard logging you only get call details once a call has been completed but with real time – well, you get notification as it is happening and can display company call activity, such as number of calls waiting and longest waiting call, on soft or hard wallboards.”