Ofcom has announced new rules intended to ensure that customers are able to switch to a different broadband provider quickly and easily. This follows a public consultation published in August.
From 14 February 2007, General Condition 22: Service Migrations will require broadband providers to supply consumers with a migration authorisation code upon request and free of charge. The new rules will also make it the responsibility of all broadband providers to ensure that technical and operational problems such as tag on line do not hinder consumers’ ability to switch.