The team are now able to seamlessly transfer calls to and from all locations and individual mobiles internally, with no extra cost to the company, or the caller realising that they may be being transferred between sites.
The organisations desperately required a change in telecommunication system to enable the companies to move forward in a bid to ensure a high standard of service, but remain linked to save on administration costs. It has been successfully implemented and installed by leading Birmingham based business communications experts and Voicenet Solutions Centre of Excellence, Ortiga, who specialise in the implementation of bespoke IP telephony systems.
The BET group now have an IP telephony system that can grow with the three separate companies and take communication forward. It enables team members to change site yet keep their direct telephone contact numbers and add additional phone lines when required – both helping to maximise productivity.
John Sims, Director of BET, BCT and Birmingham Commercial AM2 Limited, said, “At BET we offer a ‘skill for life’ to over 100 apprentices a year, therefore it is essential that we have the best communication systems possible in place, ensuring that our students and their employers know that the appropriate person is always at the end of the phone.
“We aim to exceed requirements of national training standards and enhance our reputation as the leading training provider in the Midlands, as we continue to develop strong links with employers, hence the importance of a sound communication system.
“However, as BCT and AM2 Ltd are also integral to the business framework, we were conscious that we did not want to alienate either company, and now we can certify that we are providing a high standard and productive service across the board.”
Tim Gain, Managing Director of fellow Birmingham firm Ortiga Ltd, said, “We help our clients improve and update their telephony systems, showing them the way, therefore changing the way the company can operate and leverage technical issues to help them provide a better service to their customers but importantly also making it easier for employees to undertake their duties.”
Ortiga is an independent IT and Telecommunication consultancy that provides technology solutions to businesses across the West Midlands and the UK.