ANOVO is pleased to announce that a new contract has been signed to extend the current call centre technical services offered to Phones 4u.
Both companies have been working together since 2007, continually evolving the service to the current high levels where customer experience and retention have been significantly improved.
Smartphones account for a large percentage of sales and play an ever increasing role in our day to day lives, customers can find themselves struggling with new software platforms, settings or applications when upgrading or taking a Smartphone for the first time. The technical support offered by ANOVO guides the customer through this difficult transition keeping them connected with easy to understand technical advice.
Dave Ware, Associate Merchandising Director at Phones 4u says ‘Phones 4u strive to always ensure our customers have the best support when it comes to product related user issues and that is where ANOVO comes in. ANOVO has extensive experience in the technology space and we are pleased that they are providing technical support to our customers and over 580 Phones 4u retail stores’.
What started out as a service to avoid the return of handsets has evolved into a retail technical support service ensuring customers understand their new phone and avoid an unnecessary trip back to the store.
Kevin Coleman CEO ANOVO UK says ‘I am personally delighted at the signing of this new contract with Phones 4u. This is a key service offering and one that forms a major part of our services strategy moving forward’.