Redcentric has unveiled a new set of products and features from global cloud player Dubber, transforming everyday phone calls into valuable data assets for both businesses and customers. With these new tools, Redcentric customers will truly be able to access the value of phone calls: unlocking the insights held within the data, sharing them with a colleague or customer, and integrating them into business tools.
Dubber’s evolution of call recording, utilising cloud infrastructure, appeals to the drive for continued solution innovation that is at the centre of Redcentric’s philosophy and working practice.
The new services will transform Redcentric’s commercial model to a true Software as a Service (SaaS) offering. Whilst “Always On” call recording will remain a standard offering, customers can now use and pay for the new features on an affordable “Pay As You Go” model.
Redcentric will also be offering Dubber’s “Playback” service which makes managing call recording possible for individuals with its unique design for on-demand communication capture. This service gives users the benefit of hindsight, recordings of calls can be retrieved for up to three days after a call has been made.
Commenting on the expansion of the partnership, Dubber’s co-founder James Slaney said: “We always saw Redcentric as an ideal partner to demonstrate Dubber’s capability. Their position as a UC leader, the profile of their customer base, and their ideology for innovation made them an ideal partner with whom we can shape the future of voice data. There is always value in what we say, now we can capture those words and use them: to save time, to share conversations with colleagues and customers, and to identify and drive development opportunities. With this partnership, call recording and speech intelligence are now available to individual users within enterprises on a pay-as-you-go model.”
Redcentric’s Head of Telephony, Paul Storey, said of the expanded offering: “This is a significant step forward for Redcentric. Adding Playback allows us to offer a Pay As You Go call recording solution to our customers. Furthermore, we can now provide speech intelligence that will allow our customers to make the most of their phone calls by enabling refined keyword search and sentiment recognition. Redcentric has been focused on providing services that will increase productivity and efficiency and Dubber provides an adaptable solution with limitless use cases.”
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