A survey by online business Startups has revealed that 85 per cent of businesses are unable to fully support flexible working and remote customer service, despite 70 per cent of employees viewing the lack of remote working practices as a deal breaker. The research backs up Aastra’s belief that remote working will continue to rise in popularity in 2009.
Mike Ballantine, Business Development Manager at Aastra comments, “It isn’t surprising that the majority of workers now consider flexible working as a high priority. Commuting to work everyday can be a major strain on people’s finances and increase their stress levels. Given that many of the UK’s commuters – if equipped with the right, readily-available technology – could do their job equally well, if not better, from home.
But with 85 per cent of businesses still unable to support flexible working practices, many workers are still unable to feel the full benefits. Firms can also profit from allowing remote and flexible working with lower real estate and energy costs, higher morale and increased staff retention that the practice offers.
Research Aastra released in the summer showed that staff can make significant time, 55 hours per year, and financial, £590 per year, savings if they were able to work from home just one day per week.
However, there needs to be a relationship built on trust to make remote or flexible working function effectively. It needs boardroom backing, with stringent policies in place to govern the security of data and deter abuse, plus of course it needs the right technology.”