Maintel, the AIM-listed business-to-business telecoms and data services company, has announced an agreement with Rostrvm Solutions to add its contact centre solutions to Maintel’s customer offering.
One of Rostrvm’s key strengths is its ability to operate across sites using different telephony systems. This is a perfect fit for Maintel, which is delivering year-on-year growth based on its ability to design, install and maintain multi-vendor solutions. Maintel’s revenue rose by 18 per cent last year, based on its solutions-based technical expertise and its ability to operate within a combination of new and legacy systems.
The Rostrvm suite is designed and built for the UK regulatory marketplace, and delivers advanced call centre functionality which includes tools for inbound and outbound calling, desktop optimisation and performance management.
Rostrvm Marketing Director, Ken Reid, says: “Historically, following a merger or acquisition, companies would rip out the old technology and standardise it across the business. Nowadays, businesses want to maintain the life of earlier investments and our product enables them to do that.”
Kevin Stevens, Chief Operating Officer at Maintel, says: “The agreement with Rostrvm enables us to add a call centre solution to our wider portfolio which, since our acquisition of Totility, also includes a mobile offering.”
“The Rostrvm software brings highly efficient call handling and management to call centre operations of all sizes and levels of complexity, making them more productive and improving the quality of their customer service. And the system goes beyond call and contact routing; it enables the consolidation of lots of information on the call centre agent’s desktop which means that transactions can be completed in an efficient and fluid way.”