ScanSource Europe operates based on a centralised model, whereby all back office operations and value-added services, such as vendor partner relations, stock management, reseller technical support, customer services, financial services and marketing all function from one location to provide customers enhanced service levels and maintain scalability of all services.
The move to a larger office means that ScanSource will have the physical space to maintain this concept of scalability over the mid to long-term and will be able to accommodate extra Account Managers as required to continue to provide resellers a dedicated point of contact for all their needs.
“We felt it was the optimum time to be moving our headquarters into new office space” said Xavier Cartiaux, President, ScanSource Europe. “Over the past 10 years we have consistently invested in our account manager teams and back-office operations units to provide resellers high levels of pre- and post-sales support. We look forward to continued growth in the future.”