According to the Nemertes report, ShoreTel "has created a solid customer experience. ShoreTel has scored at the top in every ratings category since Nemertes began tracking IP-telephony vendor performance six years ago. This year is no different as ShoreTel won every ratings category. ShoreTel's key driver continues to be its value, with a 4.31 rating. Customers routinely praise their purchases of ShoreTel gear as providing an exceptional set of features and a highly resilient architecture at both lower upfront and ongoing costs than its competitors. Its distributed architecture provides for redundancy at an affordable price."
John W. Combs, Chairman and CEO, ShoreTel said, "We are very proud of earning this highly prestigious award for the sixth year in a row. At ShoreTel, we measure customer satisfaction with the same rigour and frequency as we measure revenue. Our internal surveys show, and Nemertes confirms, that ShoreTel continues to deliver world-class customer satisfaction. ShoreTel partners and employees understand that every decision maker puts their job on the line when it comes to the performance and reliability of a new communications system, and we work together to ensure that every decision maker and their team are heroes within their organisation after their ShoreTel system is installed. We would like to offer a special thank you to ShoreTel's growing list of raving fans for their willingness to spread the word."
Irwin Lazar, Vice President, Communications Research, Nemertes Research:
"The top metric for extremely successful VoIP deployments is customer satisfaction. Those companies that deliver a high level of value are poised to succeed."