ShoreTel’s IP phone system with integrated Unified Communications is based on an open architecture, enabling interoperability and integration with third-party solutions to deliver extended value to mutual customers. Open Application Programming Interfaces (APIs) offer customers flexibility to integrate leading business process applications with the ShoreTel individual business communications system, providing greater capabilities for system administrators and end users.
“Today's organisations increasingly rely on best-of-breed business process solutions to remain competitive and to ensure efficient operations,” said Brian Spencer, president of OAISYS, a leading provider of call recording and contact centre management solutions and long-time participant in both the ShoreTel Technology Partner Program and Developer Network. “ShoreTel's support of open standards gives customers the ability to easily incorporate business critical applications within their communications systems.”