The accolade recognizes SpeechStorm’s success in delivering both on-premise solutions, including new Interactive Voice Response (IVR) applications for BSkyB, and hosted IVR solutions for such customers as: Talkmobile, Dixons and the Northern Ireland Department for Personnel.
This year has also seen the launch of Genesys Conversation Manager Applications, powered by SpeechStorm, a range of pre-built and configurable applications for Genesys Voice Platform (GVP). Now available to all Genesys partners and customers worldwide, the applications are proven to reduce development efforts by up to 70%, deliver projects four times faster than previously possible, and improve self-service effectiveness by up to 40%. Other features include real-time performance management and an intuitive, easy-to-use interface, enabling business users to take complete control of the customer experience.
SpeechStorm continues to work closely with Genesys product teams on a range of other innovations, including Genesys Mobile Engagement, which recognizes the increasing use and unique potential of smartphones as a customer service device. Genesys Mobile Engagement effectively puts all the power of a contact centre into the hands of end users via a range of next-generation mobile apps that provide comprehensive customer service support, yet with the opportunity to interact, seamlessly, with a live customer service assistant, if required.
Genesys’ Vice President for the UK & Ireland and Africa, Keith Wilkinson, said, “SpeechStorm has been a truly dynamic and, where needed, flexible partner. The close working relationship between our two organizations has really blossomed through recent collaboration, and powering our products with SpeechStorm has helped us win business and enabled us to offer our customers and other partners the most innovative, new customer self-service solutions available. Our partnership truly deserves this award.”
SpeechStorm’s CEO and co-founder, Oliver Lennon, said, “We are delighted that our focus in the customer self-service sector has been recognized through this partnership award by the global leader in this business. As the relationship progresses, we look forward to developing and delivering to market increasingly innovative customer care products, particularly in the mobile engagement/ mobile customer experience arena, where SpeechStorm’s strengths are truly industry leading.”
A silver sponsor at this year’s event, SpeechStorm Joins a prestigious list of previous winners of the Partner of the Year award including BT and ProtoCall One.