Business communications service provider SpiriTel and contact centre solutions provider Sytel today announced a partnership to incorporate hosted telephony and contact centre solutions for UK business. This solution combines SpiriTel’s award winning Mitel backed hosted telephony portfolio with Sytel’s Contact Centre solution providing businesses with predictive dialer, scripting, campaign management, call recording and reporting tools.
The Hosted Contact Centre solution provides customers with a powerful simplified and converged communications solution that simultaneously manages voice, data and call centre services. As a result customers will benefit from significantly reduced call costs, improved productivity, enhanced flexibility for mobile and home workers, negate the need for expensive maintenance contracts and will be future proofed to handle UK telecoms upgrades to 21st Century Network technology. In addition, businesses can deliver an improved customer service – rapidly delivering on new requests and new campaigns. Usually it would take a script writer and campaign manager over a week to prepare a new campaign, now it takes just 2-4 hours depending on the complexity of the script.
A SpiriTel customer already served by the SpiriTel Hosted Contact Centre is McAlpine Marketing. They are currently increasing their talk time for each agent by up to 10 minutes per hour and significantly reducing call costs by 35 %.
“We are very impressed with the performance and the features of the Sytel product. With this partnership, this solution is the first Hosted Contact Centre solution with a predictive dialler from a UK Telco that really delivers on performance under Ofcom compliance rules. SpiriTel enables businesses to easily and efficiently leverage their call centre activities and take full advantage of the benefits that a hosted solution offers,” commented Jonny Shanmuganathan, MD of Spiritel Technologies Ltd.
“Sytel are very pleased to play a role in the launch of the SpiriTel Hosted Contact Centre offering,” said Michael McKinlay of Sytel. “SpiriTel is a leading supplier of business communications, and we are proud to add to the SpiriTel Hosted portfolio to help UK businesses enhance productivity.”