Distributor Nimans is raising the profile of its warehouse operation
The company says its in-house operation is one of the ‘jewels in the crown’ of the Manchester-based business where turnover is anticipated to soon hit the £60m barrier and next day deliveries are successfully made a record 99.2% of the time.
Nimans say their success is based on providing the highest levels of customer service, and with orders placed until 6.30pm, it’s vital that promises are kept, particularly when over 30 tonnes of telephone equipment is sold each week.
As the biggest distributor of headsets and audio conferencing equipment in Europe, Nimans’ extensive product portfolio features 4,000 lines from 200 different suppliers which are in stock, 98% of the time.
Logistics Director John Cunningham and Distribution Control Manager, Chris Musgrave spearhead the warehouse operations.
Musgrave says, “We promote a sense of ownership right throughout the business, particularly in the warehouse where we simply cannot afford to let things slip. All the day’s work has to be finished on time to meet deadlines and be ready for the next day’s sales activities.”