Amid all this, ex-BT technician Bart Delgado and then a PBX salesman at reseller RGT formed a company called Swan Solutions. Ten years later and with more than 7000 sites installed Swan is a firmly established channel player both here and in the US.
Swan Solutions recently launched Callview version 4 with significant new features such as Back2Agent routing, which provides a solution to callers frustrated by having to speak with a different agent each time they call. Callview Version 4 provides new intelligent routing capabilities for calls and e-mails, enabling users to automatically route calls and e-mails, from identified parties, back to the last agent or extension the person was in contact with. Swan Solutions believes this feature will dramatically improve call handling times and enhance customer service.
To mark their tenth anniversary Swan Solutions is now offering a number of special upgrade offers to their users based on the ’10 Year’ theme that will save users up to £3800. These include: 10 Callview Client Licences free with all Starter Packs, free 10-User Callview Client Go Licence and 10 Callview Desktop Wallboard Licences for the price of 5.
Bart Delgado, “These offers represent fantastic value for our customers and provide our channel partners with a even more reasons to upgrade their user base to Callview Version 4. It’s a win win situation for all.”